Refund and Returns Policy

Refund Policy

Effective Date: 07 January 2025

At Galleriya Shop, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please read our refund policy below:

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, unwashed, and in its original condition.
  • The item must be returned in its original packaging with all tags attached.
  • The return request must be initiated within 10 days of receiving the product.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Items purchased on sale or during promotional events.
  • Customized or personalized items.
  • Items marked as “final sale.”

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us:
    • Email: galleriyea@gmail.com
    • Phone: +92 309 7748475
  2. Provide Details:
    • Your order number
    • A description of the issue or reason for the refund
    • Photos of the item, if it is damaged or defective
  3. Ship the Item:
    • Once your refund request is approved, you will receive instructions on where to return the item.
    • Ensure the item is securely packaged to prevent damage during shipping.

4. Refund Process

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within [Insert Timeframe, e.g., 5-10 business days].
  • Shipping costs are non-refundable. If you received free shipping, the cost of shipping will be deducted from your refund.

5. Exchanges

If you wish to exchange an item, please contact us to confirm the availability of the desired item. Exchanges are subject to the same conditions as refunds.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 10 days of receiving the product. We will provide a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  • Check your bank account or payment provider.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact us at [Insert Contact Email] if you still have not received your refund.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to us:

Thank you for shopping with Galleriya Shop. We value your trust and are here to assist you with any concerns.

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